Customer Service Automation
Multichannel Customer Service Automation
Multilingual conversational AI platform handling customer queries across WhatsApp, web chat, and voice channels
1The Problem
The client struggled to manage customer support across multiple channels with limited staff. Language barriers and inconsistent response times led to poor customer satisfaction.
- •Support requests scattered across 5+ channels
- •Need for multilingual support in 8 languages
- •High customer wait times during peak hours
2Our Solution
Sarathi Studio built a unified conversational AI platform that handles customer queries across all channels with multilingual support and intelligent escalation to human agents when needed.
- Unified platform for WhatsApp, web, and voice channels
- Multilingual AI supporting 8 languages
- Context-aware escalation to human agents
- Real-time analytics dashboard
Results Achieved
65%
Queries handled by AI
80%
Faster response times
45%
Increase in customer satisfaction
Technologies Used
Conversational AIMultilingual NLPWhatsApp APIVoice RecognitionAnalytics Dashboard