Voice & Analytics Automation
Voice Analytics & Automation Platform
Advanced AI platform combining voice recognition, screen analytics, and workflow automation for enterprise customer service
1The Problem
The enterprise needed to scale customer service operations while maintaining quality. Manual call monitoring and lack of real-time insights led to missed opportunities and inconsistent service quality.
- •Limited visibility into customer interactions
- •Manual quality assurance processes
- •Inability to identify trends and patterns in real-time
2Our Solution
Sarathi Studio implemented an AI-powered platform that analyzes voice calls and screen interactions in real-time, providing actionable insights and automating quality assurance processes.
- Real-time voice transcription and sentiment analysis
- Screen capture and interaction analytics
- Automated quality scoring and compliance checks
- Predictive analytics for customer behavior
Results Achieved
90%
Reduction in QA time
55%
Improvement in service quality
3x
Faster issue identification
Technologies Used
Voice RecognitionSentiment AnalysisScreen AnalyticsMachine LearningPredictive Analytics