Internal IT Support Automation
About
Automated employee support system that resolves 70% of common IT queries without human intervention
Project Scope
AI AutomationEnterprise IT
Cost
Private
Year
2024
Client
IT Support Automation
A comprehensive AI-powered support platform that transformed how the organization handles IT requests.
The Challenge
The organization was overwhelmed with repetitive IT support requests from employees. Password resets, software access requests, and basic troubleshooting consumed significant time from the IT team.
- Average response time of 4-6 hours for simple requests
- IT team spending 60% of time on repetitive tasks
- Employee productivity impacted by delayed resolutions
Our Solution
Sarathi Studio developed an AI-powered support platform using natural language understanding to automatically classify and resolve employee requests through seamless integration with back-office systems.
- AI chatbot with NLU for intent classification
- Automated workflows for password resets and access requests
- Smart escalation to human agents for complex issues
- Integration with existing service desk systems
Impact & Results
70%
Queries resolved automatically
85%
Reduction in response time
40%
Cost savings on IT operations
