IT Support Automation
Internal IT Support Automation
Automated employee support system that resolves 70% of common IT queries without human intervention
1The Problem
The organization was overwhelmed with repetitive IT support requests from employees. Password resets, software access requests, and basic troubleshooting consumed significant time from the IT team.
- •Average response time of 4-6 hours for simple requests
- •IT team spending 60% of time on repetitive tasks
- •Employee productivity impacted by delayed resolutions
2Our Solution
Sarathi Studio developed an AI-powered support platform using natural language understanding to automatically classify and resolve employee requests through seamless integration with back-office systems.
- AI chatbot with NLU for intent classification
- Automated workflows for password resets and access requests
- Smart escalation to human agents for complex issues
- Integration with existing service desk systems
Results Achieved
70%
Queries resolved automatically
85%
Reduction in response time
40%
Cost savings on IT operations
Technologies Used
Natural Language ProcessingAI ChatbotWorkflow AutomationAPI IntegrationService Desk Integration