Manufacturing Automation
Manufacturing Support Automation
AI-driven workflow automation for customer service and operations in manufacturing and retail support
1The Problem
Hunter Apparel faced challenges managing increased customer demand with manual ticket routing and FAQ handling. The support team was overwhelmed with repetitive queries, leading to slow response times.
- •Manual ticket routing causing delays
- •Repetitive FAQ queries consuming staff time
- •Difficulty scaling support during peak seasons
2Our Solution
Sarathi Studio replaced manual processes with an AI-powered workflow system that automatically triages tickets, handles FAQs, and routes complex issues to the right team members.
- Automated ticket triage and categorization
- AI-powered FAQ chatbot for instant responses
- Smart routing based on issue complexity
- Integration with existing CRM system
Results Achieved
60%
Faster response times
50%
Reduction in support costs
75%
FAQs handled automatically
Technologies Used
AI Workflow AutomationTicket TriageFAQ ChatbotCRM IntegrationSmart Routing